Privacy Policy
Introduction
LifeVen LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
When you contact us or request a quote, we may collect:
- Name and contact information (email, phone number)
- Company or organization name
- Project details and specifications
- Any other information you choose to provide
Automatically Collected Information
We use Umami Analytics, Vercel Analytics, and Vercel Speed Insights to understand site usage and performance. Depending on the service and request, these tools may process:
- Pages visited, referring pages, and basic interaction events
- Browser, device, operating system, and screen information
- General geographic region derived from network information
- Page-load and web-performance measurements
We use these tools for aggregate site and performance measurement, not advertising profiles or cross-site ad tracking. The providers may process limited technical data needed to deliver and secure their services under their own privacy terms.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Deliver our printing and digital services
- Improve our website and services
- Communicate with you about your projects
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only:
- With your explicit consent
- To comply with legal obligations
- With service providers that operate our hosting, analytics, forms, and email delivery, only as needed to provide those functions
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Retention
We retain inquiry, project, transaction, support, and business records for as long as reasonably necessary to respond, perform services, maintain records, resolve disputes, enforce agreements, protect security, and meet tax, accounting, insurance, and legal obligations. Retention periods vary by record type and may continue after a project ends. We may retain de-identified or aggregated information where permitted by law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Rights vary by jurisdiction and may be subject to verification, exceptions, and lawful retention requirements. We do not sell personal information or share it for cross-context behavioral advertising. Authorized agents may submit requests where permitted by law, subject to proof of authority and identity verification.
Children
The LifeVen website and services are not directed to children under 13, and we do not knowingly collect their personal information through the website. If you believe a child has provided personal information, contact us so we can review and delete it where required.
International Processing
LifeVen is based in the United States. If you contact us from another country, your information may be transferred to and processed in the United States and other locations where our service providers operate, which may have different data-protection laws.
Business Transfers and Legal Disclosures
We may disclose information when reasonably necessary to comply with law, legal process, or a valid government request; protect rights, safety, property, and security; investigate fraud or abuse; enforce agreements; or support a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets. A successor may continue to use information subject to this Policy or an updated policy as permitted by law.
Mobile App Privacy
ClayTrace and ReinTrace are local-first mobile apps with separate, product-specific privacy policies. Review the ClayTrace Privacy Policy or ReinTrace Privacy Policy for app data, permissions, local storage, media handling, retention, and deletion.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.