Privacy Policy for ReinTrace
1. Scope and Who We Are
LifeVen LLC, a Washington limited liability company ("LifeVen," "we," "us," or "our"), operates ReinTrace. This Policy explains how ReinTrace accesses and stores information on your device and how LifeVen handles information you separately send to us, such as support email or store-provided diagnostics.
2. Local App Data
ReinTrace does not require an account, cloud sync, developer-operated behavioral analytics, advertising SDKs, or a LifeVen server that receives your riding records.
Your note text, horse names, instructor names, custom tags, location text, photos, thumbnails, skill status, and media references are stored on your device. LifeVen does cannot remotely view or retrieve those local records through ReinTrace.
3. Photos, Videos, and Device Permissions
ReinTrace may request access to photos and videos you choose to attach to a riding note. Photos selected for notes are copied into app-managed storage on your device.
Videos are handled differently: ReinTrace stores a local reference and thumbnail for videos selected from your device photo library (Apple Photos on iOS, Google Photos / the system photo picker on Android). ReinTrace organizes those referenced videos but does not copy or back up the full video file. If the original video is deleted from your photo library or becomes unavailable, playback may stop working until the original is available again or you relink the video.
4. External Links, YouTube, and Sharing
Users may choose to attach external URLs, including YouTube links, to their notes. ReinTrace does not host or control third-party content referenced by these links.
When you open an external link or a YouTube embed, your device may contact the relevant third-party service directly. Those services are governed by their own terms, privacy policies, cookies, analytics, and data practices.
If you export or share a note, photo, link, or other content, the destination you select receives that content and handles it under its own terms and privacy policy.
5. Analytics, Diagnostics, and App Stores
ReinTrace does not include third-party advertising or developer-operated behavioral analytics SDKs. Apple or Google may process app-store, installation, purchase, crash, performance, or diagnostic information under their own policies and may provide LifeVen with aggregated or diagnostic reports depending on your device and store settings. We use reports we receive to operate, secure, troubleshoot, and improve the app.
6. Information You Send to Support
If you contact support, we receive the email address, message, attachments, device or app details, and other information you choose to send. Do not send private riding notes, personal information about instructors or clients, or original media unless we request the minimum information needed to investigate an issue. We use support information to respond, troubleshoot, prevent abuse, keep records, and comply with law.
7. Disclosure and Sale of Information
LifeVen does not sell or share ReinTrace app records for cross-context behavioral advertising. We may disclose information we actually possess to service providers that support email, hosting, security, or diagnostics; when required by law, legal process, or a valid government request; to protect rights, safety, and security; or in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets. Service providers may use information only for the services they provide to us.
8. Security
We use reasonable administrative and technical measures appropriate to information we control. Local records are protected primarily by your device, operating system, passcode, account, permissions, and backup settings. No device, storage system, transmission, or security measure is completely secure, and we cannot guarantee against loss or unauthorized access.
9. Retention and Deletion
Because ReinTrace stores its records locally, deleting a record inside the app removes that record from the app's local storage. Uninstalling the app removes its local app data from your device. Standard device backups may retain prior app data according to your device and platform account settings. LifeVen has no corresponding server account or riding-record database to delete.
We retain support correspondence and store-provided diagnostics only as reasonably necessary for support, security, recordkeeping, dispute resolution, and legal compliance, then delete or de-identify them according to operational needs and applicable law.
10. Children
ReinTrace is not directed to children under 13, and LifeVen does not knowingly collect personal information from children under 13 through the app. If you believe a child has sent personal information to LifeVen support, contact us so we can review and delete it where required.
11. Privacy Rights and International Use
Depending on where you live, you may have rights concerning personal information LifeVen actually holds, including access, correction, deletion, or objection. These rights do not give LifeVen access to records that remain only on your device. Send a request to reintrace@lifeven.com; we may verify the request and retain information when permitted or required by law. Information sent to LifeVen may be processed in the United States.
12. Changes to This Policy
If ReinTrace later adds optional cloud sync, accounts, LifeVen-operated analytics, crash reporting, payments, or other features that change how data is handled, we will update this Privacy Policy and the App Store privacy information before those changes are released.
13. Contact Us
If you have questions about this Privacy Policy, contact LifeVen at: