ClayTrace Support
Get Help
For app questions, suspected bugs, billing or store issues, or accessibility feedback, email claytrace@lifeven.com.
Include what you were trying to do, what happened, the result you expected, and the smallest set of steps that reproduces the issue. Response times are not guaranteed, but complete reports are easier to investigate.
Contact Information
Email Support
Please email us directly at: claytrace@lifeven.com
Include your device model, OS version, app version if available, and whether the issue affects one record or the full Library. Do not send private records, original photos, or sensitive information unless we request a minimal example.
Local Data and Recovery Limits
ClayTrace records are stored locally and are not copied to a LifeVen cloud account. Support cannot remotely inspect, restore, or recover local records. Before reinstalling the app, clearing app data, replacing a device, or taking other destructive steps, preserve any device backup you rely on. Reinstalling may permanently remove local data.
Support Scope
Support may provide troubleshooting steps, request limited diagnostics, or confirm known app behavior. Support does not provide glaze chemistry, food-safety, kiln, firing, materials, regulatory, or professional studio advice and cannot guarantee a particular pottery result, device compatibility, response time, bug fix, feature, or data recovery.
Use of ClayTrace remains governed by the Terms of Use and Privacy Policy.
Frequently Asked Questions
Is my data backed up automatically?
Currently, ClayTrace stores all data locally on your device. To ensure your data is safe, please make sure you regularly back up your phone (e.g., via iCloud Backup or Google One).
Is ClayTrace available on Android?
Yes. ClayTrace is available on the App Store for iPhone and on Google Play for Android.
Can I sync my data between devices?
No. ClayTrace does not currently sync records between devices. Your records stay on the device where they were created.