ReinTrace Support
Contact Support
For ReinTrace support, email reintrace@lifeven.com.
If you are reporting a bug, include your device model, OS version (iOS or Android), app version if available, what you were trying to do, and any steps that reproduce the issue. Please do not send sensitive riding notes or private media unless support specifically asks for a minimal example.
Response times are not guaranteed. Support may provide troubleshooting steps or ask for limited diagnostics, but cannot guarantee a bug fix, feature, device compatibility, media relinking, or recovery of local records.
Current App
ReinTrace is available on iPhone and Android for personal riding notes, media references, horses, instructors, tags, and skill review. The app does not require an account, cloud sync, public sharing, or a LifeVen-hosted media library.
The current store release supports English, Spanish, French, German, Brazilian Portuguese, Dutch, Italian, Swedish, and Simplified Chinese. English (U.S.) remains the primary App Store language.
Photos, Videos, and Links
Photos selected for notes are copied into app-managed storage. Videos selected from your device photo library are linked rather than copied as separate full video files. ReinTrace keeps the record and thumbnail, but playback depends on access to the original video.
You can also save external reference URLs, including YouTube links. ReinTrace does not host or control third-party content; opening those links or embeds may contact the third-party service directly.
Local Data and Recovery Limits
ReinTrace records are stored locally and are not copied to a LifeVen cloud account. Support cannot remotely inspect, restore, or recover local records. Before reinstalling the app, clearing app data, replacing a device, or taking other destructive steps, preserve any device backup and original photo-library media you rely on.
Safety and Support Scope
Support is limited to the app. It does not provide coaching, veterinary, medical, emergency, horse-suitability, facility-safety, or equipment advice. Contact an appropriate qualified professional for riding, horse-care, medical, veterinary, or safety questions.
Frequently Asked Questions
How do I contact ReinTrace support?
Email reintrace@lifeven.com with your question. For bug reports, include your device model, OS version (iOS or Android), app version if available, and the steps that led to the issue.
Which devices does ReinTrace support?
ReinTrace supports iPhone and Android phones. iPad- and tablet-specific layouts are not currently offered.
Which languages are supported?
ReinTrace supports 12 languages: English, Español, Français, Deutsch, Português, Nederlands, Italiano, Svenska, 简体中文, 繁體中文, 日本語, and Polski.
Why will a Photos-linked riding video not play?
ReinTrace links videos from your device photo library instead of copying full video files. If the original video was deleted, is unavailable from cloud storage (e.g. iCloud), or photo permission changed, playback may fail until the video becomes available again or is relinked.
Does ReinTrace upload my notes or videos to LifeVen?
No account or LifeVen cloud upload is required. ReinTrace stores riding records locally on the device.
Legal Pages
You can also review the Privacy Policy and Terms of Use.